Sample Forms:
Blank Form, Sample Content, Sample Competency Model, Translating behavior based issues into SMART Goals
Handouts from the September 17th session
Bad Apple Behavior
Blog Article and Link to This American Life, Ruining it for the Rest of Us featuring Dr. Will Phelps. It's entertaining and provides evidence that allowing the bad actors in our organizations exhibit uncivil behavior exacts a price.
Experience Rypple.com: Provide Feedback on the September 17th session
The best way to check out Rypple, the free on-line feedback tool is by using it. It will take maybe 3 minutes!
Article: The 10 Most Common Responses to Feedback and What to Do About Them
This article outlines techniques for starting with the right message and then anticipating and reacting appropriately to the employee's response to the feedback. The article describes what to listen for and what to say in order to maintain control of the discussion and drive the conclusion to the best possible outcome.
This book describes how incivility is damaging your business and what to do about it. It's a quick read and can help you connect with senior management on taking action when it comes to addressing the uncivil behaviors of repeat offendors in our organizations; the people with all of the talent and skills we want but the behaviors that negatively impact others.
